Refund Policy

1. Deposit and Payment

When you book a cleaning service with Housecroo, a deposit is required to confirm your booking. This deposit secures your preferred date and time and allows us to allocate our professional cleaning team to your service.

2. Cancellation and Refund Terms

We understand that plans can change. Our cancellation policy is as follows:

• More than 24 hours notice: Full refund of your deposit
• Less than 24 hours notice: Deposit is non-refundable
• No-show: Full service fee may be charged

3. Rescheduling

If you need to reschedule your cleaning appointment, we're happy to accommodate when possible:

• Rescheduling requests made more than 24 hours in advance will not incur any fees
• Your deposit will be transferred to the new booking date
• Subject to availability of our cleaning professionals

4. Service Guarantee and Refunds

We take pride in delivering exceptional cleaning services. If you're not satisfied with our work:

• Contact us within 24 hours of service completion
• We will return to re-clean the areas of concern at no additional charge
• If we cannot resolve the issue to your satisfaction, a partial or full refund may be issued at our discretion

5. Weather and Emergency Situations

In cases of severe weather or emergency situations that prevent service delivery:

• We will contact you to reschedule at no additional cost
• Your deposit will remain valid for the rescheduled date
• If you prefer to cancel, a full refund will be provided

6. Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method. You will receive a confirmation email once the refund has been initiated.

7. Contact Us

For any questions about our refund policy or to request a refund, please contact us:

Email: support@housecroo.com.au
Phone: 0415469271
Address: 93B Boyd St, Cabramatta West, NSW 2166